Return eligibility and applicable timelines will be confirmed according to RITVORA’s final return policy. To qualify for a return or inspection, items must remain unworn, unaltered, and in their original packaging complete with all security seals, tags, and presentation boxes.

• Custom-engraved or bespoke sterling silver pieces made to special order.
• Items showing signs of wear, physical damage, chemical exposure, or alteration.
• Pieces missing their original authentication cards or inner presentation packaging.

In the rare event that your package arrives with outer damage or an incorrect item, please take unboxing photographs and contact RITVORA immediately on WhatsApp. Our desk will prioritize a replacement inspection.

Customers should contact RITVORA through WhatsApp as soon as possible regarding cancellation requests. Orders can be cancelled free of charge prior to courier dispatch. Once an item has been handed over to courier transit, standard return guidelines apply.

Upon physical receipt and quality verification at our desk, approved returns will be processed via replacement exchange or refund. Refund methods and verification steps will be confirmed directly with the customer during WhatsApp consultation.